Refund policy

Our Approach

Because LA BROSSE products are oral-care items that come into contact with the mouth, our return eligibility is designed to protect the health and safety of every customer. For that reason we accept returns of unopened product only. This policy is incorporated into our Terms of Use by reference.

Eligibility

Unless otherwise required by law, returned items must have been purchased directly from www.labrosseyourself.com and must meet the following requirements:

• Returns must be requested within 30 days of the delivery date.
• Product must be unopened, unused, and in its original packaging with any seal intact.
• Proof of purchase, such as an order number or confirmation email, is required.
• Promotional, limited-edition, final-sale, or discontinued products may not be eligible for return where marked as such at the time of purchase.

Opened or used product cannot be returned for hygiene reasons. This does not affect damaged or defective items, which are covered below.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or incorrect, contact us at info@labrosseyourself.com within 7 days of delivery with your order number and a photograph of the item. We will provide a replacement or a full refund, including original shipping, at no additional cost to you. This applies whether or not the product has been opened.

How to Start a Return

Email info@labrosseyourself.com with your order number and the reason for your return. We will review your request and, if approved, send return instructions. Please do not send any item back before receiving approval and instructions from us.

Return Shipping

For standard returns of unopened product, the customer is responsible for return shipping costs. Where a return is the result of our error, or the item arrived damaged, defective, or incorrect, we will cover the cost of return shipping.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome. Approved refunds are issued to the original method of payment, typically within five to ten business days of approval. Depending on your bank or card issuer, additional time may pass before the credit appears.

Original shipping charges are non-refundable unless the return is the result of our error or is required by applicable law.

Exchanges

The fastest way to exchange one composition for another is to return the eligible unopened item under this policy and place a new order. If you need help, contact info@labrosseyourself.com.

Questions

For any question about a return or refund, contact us at info@labrosseyourself.com.